Careers

Title

Salary

Location

Job Information

HTML Developer – Javascript, Angularjs & Cordova

TBD

Hyderabad

  • Object oriented JavaScript includes sound knowledge of design patterns, prototypes, modular approach, event handling for better performance . ( Mandatory )
  • Knowledge of AngularJS. (Mandatory)
  • Must have a mobile first approach ( should have perception of how to proceed so that same app can work on both mobile and desktop )
  • Should have hand on experience in hybrid app development ( using HTML5 like Sencha, Phonegap, Ionic)
  • Familiar with CSS3, should have used CSS3 latest properties, animations, resizing, responsive design. (Mandatory)
  • Must have good knowledge to create / modify DOM elements and objects without compromising with quality and performance of app.
  • Good Knowledge on ionic framework is a plus.
  • Should be familiar with generating ios and android builds using cordova.

Title

Salary

Location

Job Information

Call Center / Back Office Process Executive

TBD

Hyderabad

General

Answer incoming calls / through chat application from customers to guide to book the orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to operations team.

Main Job Tasks and Responsibilities

  • answer calls and respond to emails / chat application
  • handle customer inquiries both telephonically, by email and by chat application
  • research required information using available resources
  • provide customers with product and service information
  • Required data entry
  • process orders and forms
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports
  • should work in shift system
  • Education and Experience
  • Degree / Diploma or equivalent
  • proficient in relevant computer applications
  • Language proficiency in French and English is must.
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes
  • Key Competencies
  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience